Attendance Management
Information System
What is it?
sigä is an Attendance Management Information System.
It’s a solution that allows:
- Real time management and monitoring of the entity’s attendance
- Management of services and attendance priorities
- Real-time statistics of all services
- Scheduling an appointment through https://siga.marcacaodeatendimento.pt/ or mobile application sigaApp
- Possible type of attendances: in person, video, phone
- Digital tickets available in sigaApp
For who?
sigä is designed for Public Administration entities with customer information services.
SIMPLICITY
Modules
sigä solution allows attendance’s characterization and operator’s management.
sigä provides different user profiles, according to the management attendance needs:
- Attendance
- Attendance place manager
- National coordinator
- Global Manager
sigä provides statistical reports usefull for decision making:
- General statistics – data about attendances
- Time Statistics – waiting time and duration of the attendances
- Characterization statistics – Oriented reports by services and attendancies
sigaPlus solution has all the funcionalities of sigaBase plus an Attendance Appointment website.
Portal de Marcação de Atendimento
The website allows:
- Integrated management of the attendances.
- Citizens to manage their appointmens.
sigä provides an App for smartphone and tablet that allows to take a digital ticket at distance.
Through mobile system, on the option Get Ticket you’ll get information about:
- The closest attendance place
- How many people are waiting
- Average waiting time
- The best way to get there on Map menu
On option Schedule Appointment you can choose the place and date of your convenience.
Available for:
AUTONOMY
Advantages
Real time statistics and Analytics reports
Manuals available on the solution
Availability and performance above 99%
Real time information on queues
Display panel with corporate TV
Attendance by appointment
Digital tickets
Possible type of attendance: in person, video, phone
RELIABILITY
sigä in numbers
9.743
Attendance stations
1.573
Attendance places with sigä
21.000.000
Attendances in 2023
WITHOUT QUEUES
Entities using sigä:
More information about sigä
