Attendance Management
Information System

What is it?

sigä is an Attendance Management Information System.

It’s a solution that allows:

  • Real time management and monitoring of the entity’s attendance
  • Management of services and attendance priorities
  • Real-time statistics of all services
  • Scheduling an appointment through or mobile application sigaApp
  • Possible type of attendances: in person, video, phone
  • Digital tickets available in sigaApp

For who?

sigä is designed for Public Administration entities with customer information services.



sigä solution allows attendance’s characterization and operator’s management.

sigä provides different user profiles, according to the management attendance needs:

  • Attendance
  • Attendance place manager
  • National coordinator
  • Global Manager

    sigä provides statistical reports usefull for decision making:

  • General statistics – data about attendances
  • Time Statistics – waiting time and duration of the attendances
  • Characterization statistics – Oriented reports by services and attendancies

sigaPlus solution has all the funcionalities of sigaBase plus an Attendance Appointment website.

Portal de Marcação de Atendimento

The website allows:

  • Integrated management of the attendances.
  • Citizens to manage their appointmens.

sigä provides an App for smartphone and tablet that allows to take a digital ticket at distance.

Through mobile system, on the option Get Ticket you’ll get information about:

    • The closest attendance place
    • How many people are waiting
    • Average waiting time
    • The best way to get there on Map menu
    • On option Schedule Appointment you can choose the place and date of your convenience.

    Available for:

    Na Apple Store Na Google Play Na App Gallery



Real time statistics and Analytics reports

Manuals available on the solution

Availability and performance above 99%

Real time information on queues

Display panel with corporate TV

Attendance by appointment

Digital tickets

Possible type of attendance: in person, video, phone


sigä in numbers


Attendance stations


Attendance places with sigä


Attendances in 2022


Entities using sigä:

Instituto da Segurança Social, I.P.
Instituto de Emprego e Formação Profissional
Rede Integrada de Apoio ao Cidadão
Instituto de Gestão Financeira da Segurança Social, I.P.
Instituto da Segurança Social dos Açores, IPRA
Instituto da Mobilidade e dos Transportes, I.P.
Agência para a Modernização Administrativa
Polícia de Segurança Pública
Instituto de Registos e Notariado, I.P.
Instituto da Segurança Social da Madeira, IP-RAM
Autoridade para as Condições do Trabalho
Autoridade Tributária e Aduaneira
Câmara Municipal de Almada
Câmara Municipal de Lisboa

More information about sigä